Dear Doctor,

Over the past several years, I have observed an increasing number of retroactive patient disenrollments, post payment claims recoupments, payment reversals, underpayments, and other payment-related concerns affecting independent physician practices.

These situations often occur after services have been rendered, claims have been processed, and payments have been received. More recently this can occur as much as 1-2 years later, which disqualifies you from seeking payment elsewhere because of filing limits.

I am currently gathering input from independent physicians to better understand how widespread these issues have become and whether physicians feel adequately represented in addressing them. Your participation is appreciated and will remain anonymous. Information collected will be reviewed in aggregate to better understand trends and challenges facing independent physician practices and not intended to target any specific insurance carrier.

Enclosed is a brief 10 question survey that should take less than 2 minutes to complete. A self-addressed return envelope has been included for your convenience.

If you have experienced retroactive disenrollments, claim recoupments, payment reversals, or other reimbursement challenges, I would greatly appreciate your feedback.

Thank you for your time, your perspective, and your continued commitment to patient care.

Sincerely,

Etta Grandberry, MBA, MSA
Revenue Cycle Consultant
Automated Medical Claims, Inc.